We at Microcad Software are committed to providing our customers with excellent products and services. Our services include technical support, training, and subscription programs. We strive to provide these services in an efficient and friendly manner.
All of our software products include technical support for an initial period after purchase. The length of time may vary by product. Support is usually by telephone although email is also available. This is particularly helpful if our technicians need to see your file.
All of our software products include some basic training. The extent and method of the training may vary by product. In addition, we offer basic and advanced training programs. The training can be conducted the traditional way with our trainer instructing on-site, or remotely via a virtual meeting.
Our training programs allow you to take full advantage of your software investment, and help you stay up-to-date in terms of your software skills.
We consider all of our software programs to be dynamic, evolving products that need to be updated on a regular basis. These updates can consist of adding new catalog items, or adding new software functionality. Whichever the case, software updates always make for better products.
Customers can update their software as new releases come to the market. In addition, the subscription service allows users to sign up for updates for a year ahead of time and at a reduced cost. Subscribers also get additional benefits.
Our product websites include a section for support and documentation. Access to the support area is free for all users with a registered software license. We regularly post the latest documentation in PDF format, software patches, and video tutorials on specific aspects of the software.